Privacy Policy – Crave Gear
1. Who We Are
This Privacy Policy describes how Crave Gear (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from CraveGear.ca (the “Site”).
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect information that you voluntarily provide and data that is collected automatically when you use the Site.
Information you provide directly:
- Contact details such as name, email address, phone number, and shipping/billing address.
- Order details, including products purchased, custom artwork or text, and order notes.
- Account information if you create an account on our Site (username, password, saved addresses).
- Messages you send through contact forms, quote forms, or customer support.
Information we collect automatically:
- Log and usage data such as IP address, browser type, device information, pages visited, and referring URLs.
- Cookie data and similar tracking technologies to remember your preferences and understand how you use the Site.
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, including payment, shipping, and order confirmations.
- To communicate with you about your order, account, or inquiries.
- To provide, maintain, and improve our products, services, and website experience.
- To personalize your experience and remember your preferences.
- To send marketing emails or newsletters if you have opted in (you can unsubscribe at any time).
- To prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.
4. Legal Basis for Processing (EU/UK Visitors)
If you are located in the European Union or United Kingdom, we process your personal information under the following legal bases:
- Contract: To provide the products and services you request.
- Legitimate interests: To operate and improve our business and Site.
- Consent: For certain marketing communications and use of cookies where required.
- Legal obligation: To comply with applicable laws and regulations.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business, such as payment processors, shipping carriers, printing/fulfillment partners, email service providers, and website analytics providers.
- Professional advisors (lawyers, accountants, etc.) where necessary.
- Authorities or law enforcement when we are legally required to do so or to protect our rights or the rights of others.
We require service providers to handle your information securely and use it only for the purposes we specify.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, and analyze how visitors use our pages. Some cookies are essential for the Site to function (for example, keeping items in your cart).
You can manage cookies through your browser settings. If you disable certain cookies, some features of the Site may not function properly.
7. Data Retention
We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including:
- To fulfill orders and provide customer service.
- To comply with tax, accounting, and legal obligations.
- To resolve disputes and enforce our agreements.
When information is no longer needed, we will delete or anonymize it in a secure manner.
8. Security
We use reasonable technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal requirements.
- Object to or restrict certain types of processing.
- Withdraw consent where processing is based on your consent.
To exercise these rights, please contact us using the details in the “Contact Information” section below. We may need to verify your identity before completing your request.
10. Children’s Privacy
The Site is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. International Transfers
We are based in Canada and may process your information in Canada and other countries where our service providers operate. These locations may have data protection laws that differ from those in your jurisdiction. We take steps to ensure your information is protected in accordance with this Privacy Policy wherever it is processed.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any changes means you accept the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Crave Gear
Email: info@cravegear.ca
Bowmanville, Ontario, Canada